Citrix Online launches GoToAssist Corporate Chat

Citrix Online, a division of Citrix Inc. (NASDAQ: CTXS), recently announced the addition of Web-based Chat to its popular Citrix® GoToAssist® remote support solution. GoToAssist® Corporate™ Chat helps multi-agent support organizations connect with customers to diagnose and resolve technical issues more quickly. Citrix Online’s new, instant Web Chat feature also gives organizations greater flexibility to expand and customize their remote support methods, including the option to provide Chat-only support.

“Customers today expect support providers to use all types of communications, including online channels,” said Matt Healey, research manager at IDC. “Web-based Chat provides more convenience without increasing costs as it enables organizations to better support customers that might not want to resort to calling someone. Contact centers and help desks can benefit by reducing their costs and administrative time by managing Chat and remote support licenses together.”

The GoToAssist Corporate Chat feature is easy-to-use, enabling the customer and support representative to instantly communicate in the Web-based Chat interface without any software download. It delivers faster time-to-session and faster problem resolution.